Telephone: Toll Free: (888)-580-2951 N.Y. Local & International: (718)-701-4465
Business Hours: Mon-Fri: 10am-7pm (EST) After-hours: Live chat, Instant message or BtoForums.com
Store Location: By appointment only! Tech Spot 998 Old Country RD STE C # 120 Plainview, NY, 11803 USA
Our Feedback & Reviews: Here are a few things that separate us from the competition:
1. Most importantly we are a self service provider. What does this mean? We offer our own warranty with 100% in-house labor. This means we do motherboard level repairs on all products we sell which abide by our standard warranty. That includes laptops. We handle all support and rma for our customized products. We do 100% self service with attention to detail second to none and super quick turnaround for repairs which abide by our own dealer warranty. We will always cover round trip shipping for parts that need to be replaced under warranty.
2. Clear and well explained service and support. An iron clad warranty will not leave a customer gasping for support. Under no circumstances should a customer feel like their needs were not attended in time. We go out of our way to meet your expectations. If you ever need help we make it as simple and immediate as possible. A live sales rep is only a call or instant message away. We are available on AIM, MSN, Yahoo, Live chat and we have extended work hours for those who cannot call during the regular business day.
3. Though we started out very small, over the last 7 years our business has grown to 3 full time workers. This was only made possible by a loyal following of customers who appreciate our strategy. We value our customers especially those who value our efforts.
4. Compromise. It costs money in business. A customer should not have to pay for something that was not part of the original sale. If that means losing money on a sale but leaving your customer satisfied then the seller must do what it takes. Buyers should not have to choose between good prices and quality tangible product. Both should fit into the same box. We take pride in what we do. The little things that don't count matter for us. We make the same things you would find in every other computer store, the difference is we offer an alternative to the norm. A good partnership that lasts involves people working for the greater good of the partnership not the individual partner.
5. We have a very open and clearly visible return policy. Many of our products qualify for no restocking fee. Please visit the remainder of our information pages.
